All Collections
For employees
This category contains information for any employees using companiions. You can learn more here about signing up, browsing and booking companions.
TB
How can I access companiions?
How do I get started with companiions?
How do I browse on companiions?
How do I book a visit on companiions?
I am experiencing technical difficulties with the app. What should I do?
What kind of support is available to me?
How does payment for a visit work?
What happens post-visit?
Can I make contact with the Companion before I book them?
How can I obtain information that is not available on their profile but is crucial for me to know before making a booking?
What is the best way to communicate specific visit requirements to the Companion, such as access instructions?
Can I provide feedback on my visit experience with companiions?
My visit falls outside of the allowed usage policy, how do I go about this?
Are all companions insured?
How do I contact the customer success team?
What should I do if I need to dispute the recorded visit duration by a Companion?
I want to use the service but I can’t find a Companion who aligns with my criteria. What should I do?
Are all Companions DBS checked?
Do all companions have first-aid certificates?
I have come to rely on the service on a regular basis, but I have exceeded the usage limit specified in my company's Fair Use Policy. What should I do?
Are all Companions vetted?
What trust and safety measures have been put in place?
Upcoming Visit: Best Practice For Visit Organisers
How to block book visits?
Treating our Companions: Best practice
How do I change the timings of the visit?
Building a list of Favourite Companions
Who checks-in and out of the visit?
My companion just cancelled. Help!
How to find a specific Companion?
My Companion is late: what should I do?
Rating and reviewing your Companion
The Companion’s profile: what you can see.
How do I delete my account?