For employees
This category contains information for any employees using companiions. You can learn more here about signing up, browsing and booking companions.
By Lisa1 author34 articles
- How can I access companiions?
- How do I get started with companiions?
- How do I browse on companiions?
- How do I book a visit on companiions?
- I am experiencing technical difficulties with the app. What should I do?
- What kind of support is available to me?
- How does payment for a visit work?
- What happens post-visit?
- Can I make contact with the Companion before I book them?
- How can I obtain information that is not available on their profile but is crucial for me to know before making a booking?
- What is the best way to communicate specific visit requirements to the Companion, such as access instructions?
- Can I provide feedback on my visit experience with companiions?
- My visit falls outside of the allowed usage policy, how do I go about this?
- Are all companions insured?
- How do I contact the customer success team?
- What should I do if I need to dispute the recorded visit duration by a Companion?
- I want to use the service but I can’t find a Companion who aligns with my criteria. What should I do?
- Are all Companions DBS checked?
- Do all companions have first-aid certificates?
- I have come to rely on the service on a regular basis, but I have exceeded the usage limit specified in my company's Fair Use Policy. What should I do?
- Are all Companions vetted?
- What trust and safety measures have been put in place?
- Upcoming Visit: Best Practice For Visit Organisers
- How to block book visits?
- Treating our Companions: Best practice
- How do I change the timings of the visit?
- Building a list of Favourite Companions
- Who checks-in and out of the visit?
- My companion just cancelled. Help!
- How to find a specific Companion?
- My Companion is late: what should I do?
- Rating and reviewing your Companion
- The Companion’s profile: what you can see.
- How do I delete my account?